GonBots Support

Contact

Email us at contacto@gonplus.cl. We answer in English and Spanish, usually within a few business days.

To help us help you faster, include your username, your device model and operating system, the app version and a description of the problem with screenshots if you have them. We will never ask for your password.

Frequently asked questions

How do I manage or cancel my subscription?

In the store: on iPhone or iPad, Settings › your name › Subscriptions; on Android, Play Store › Profile › Payments & subscriptions › Subscriptions. You can also use Manage subscription on the game's plans screen. If you cancel, you keep the benefits until the end of the paid period.

I paid but don't have the benefits

Open the plans screen and tap Restore purchases using the same Apple or Google account you paid with. If it still doesn't work, email us with your username and the purchase date. Do not pay again.

How do I request a refund?

Payments are processed by the store, so refunds are requested from Apple (reportaproblem.apple.com) or Google Play (from your order history), under their policies.

I forgot my password or can't sign in

Email us from your account's address with your username and we will help you regain access.

I want to report a player, a bug or a Gonbot reply

You can report Gonbot replies from the conversation screen. For players or bugs, email us the details. See also the Acceptable Use Policy.

How do I delete my account?

In the app (Gonbot › Profile › Delete account) or without it; the steps are in Delete account.

Documents

• Privacy Policy
• Terms of Use
• Acceptable Use Policy
• Delete account